PCI- PAL AAQS 2024

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PCI-PAL is an award-winning company specializing in telephone payment management and data security within contact centers worldwide. The company was founded in 2012 as IPPlus UK Ltd and was renamed PCI-PAL in 2018. The company's headquarters is located near Ipswich in the United Kingdom. PCI-PAL's business model is to provide secure payment processing for contact centers. Their solutions enable consumers to have secure and trusted payment options by encrypting personal and credit card data during transactions. PCI-PAL's products are used in various industries, including retail, telecommunications, finance, travel, hospitality, and many others. PCI-PAL's solutions are divided into two categories: PCI-PAL Cloud and PCI-PAL Agent Assist. PCI-PAL Cloud is a cloud-based solution that enables secure payment processing over the phone, as well as online and mobile channels. This solution reduces the scope of card connectivity to improve connectivity between different locations. On the other hand, PCI-PAL Agent Assist is a solution that helps agents in the contact center handle customer calls more efficiently by assisting them in accepting payments in a secure and effective manner. PCI-PAL has developed a range of products to ensure that contact centers receive comprehensive payment processing and data security solutions. The company offers an API that allows developers to integrate their software applications with the PCI-PAL payment processing platform. This API enables secure payment processing to be integrated into applications such as CRM, e-commerce platforms, and web chat portals. In addition, PCI-PAL offers a range of its own products, including automated payment processing, which allows customers to make payments automatically. The customer is prompted to enter their payment details into an interactive voice menu (IVR). After the call with the customer ends, the payment is automatically processed through the PCI-PAL system without any agent intervention. Furthermore, PCI-PAL offers a screen capture feature that records the entire interaction between customers and agents. This solution provides insight into the entire process and allows for quick and effective identification and resolution of issues that may arise during the call. PCI-PAL has become a global leader in payment processing and data security in the contact center industry, and the company aims to expand its reach in all industries and regions worldwide. With a strong focus on customer satisfaction, PCI-PAL provides unparalleled support and training to ensure that its customers can accept payments securely and effectively. PCI- PAL ist eines der beliebtesten Unternehmen auf Eulerpool.com.